Sample interview questions: How do you establish rapport and build trust with clients?
Sample answer:
Establishing Rapport and Building Trust with Clients
1. Active Listening:
- Demonstrate genuine interest by listening attentively to clients’ thoughts, feelings, and experiences.
- Use verbal and nonverbal cues to convey understanding and empathy.
- Avoid interrupting and allow clients ample time to express themselves.
2. Validation:
- Acknowledge and validate clients’ emotions and perspectives, even if they differ from your own.
- Help clients feel understood and accepted by reflecting their experiences and emotions back to them.
- Avoid dismissive or judgmental language.
3. Empathy:
- Put yourself in the client’s shoes and try to understand their world from their perspective.
- Show that you care about their well-being and are invested in their success.
- Use empathetic statements to demonstrate you are listening and understand their emotions.
4. Respect for Boundaries:
- Establish clear boundaries to create a safe and comfortable space for clients.
- Respect client confidentiality and treat their information with sensitivity.
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