Sample interview questions: How do you handle public inquiries and complaints in a timely and satisfactory manner?
Sample answer:
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Establish a system for receiving and tracking inquiries and complaints. This could include a dedicated phone line, email address, or online form. Make sure that the system is easy for the public to use and that it provides clear instructions on how to submit an inquiry or complaint.
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Develop a clear and concise process for responding to inquiries and complaints. This process should include a timeline for responding, a method for investigating the issue, and a mechanism for resolving the complaint. Make sure that the process is fair and impartial, and that it provides the public with an opportunity to be heard.
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Train staff on how to handle inquiries and complaints in a professional and courteous manner. Staff should be knowledgeable about the organization’s policies and procedures, and they should be able to communicate effectively with the public.
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Monitor the system for receiving and tracking inquiries and complaints. R… Read full answer
Source: https://hireabo.com/job/7_1_41/Public%20Administrator