Sample interview questions: Can you discuss a time when you used human factors principles to improve the user experience of a financial software?
Sample answer:
In a project redesigning a financial software platform for a global investment firm, I employed human factors principles to enhance the user experience, streamlining workflows and boosting productivity.
- Task Analysis:
- Conducted in-depth task analyses to understand users’ workflow, identifying areas for improvement.
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Engaged traders, portfolio managers, and analysts to gather qualitative insights on pain points and unmet needs.
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Cognitive Load Assessment:
- Evaluated the existing interface’s cognitive load, considering users’ mental processing capabilities.
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Identified overly complex features and designed simplified alternatives to reduce cognitive burden.
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Mental Model Mapping:
- Generated mental models of how users conceptualize financial data and transactions.
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Designed intuitive icons, visuals, and layouts that aligned with these mental models, enhancing comprehension.
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Visual Design Optimization:
- Employed visual hierarchy principles to prioritize relevant information and guide users’ attention effortlessly.
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Optimized color coding and font choices to aid in quick visual scanning and decision-making.
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Source: https://hireabo.com/job/7_0_18/Human%20Factors%20Psychologist