Sample interview questions: Can you discuss a time when you used human factors principles to improve the user experience of a healthcare information system?
Sample answer:
One instance where I applied human factors principles to enhance the user experience of a healthcare information system was during a project aimed at redesigning the user interface of a hospital’s electronic medical record (EMR) system. The objective was to improve user efficiency, reduce errors, and enhance overall satisfaction with the system.
To begin, we conducted a thorough analysis of the existing EMR system, examining the specific tasks performed by healthcare professionals, such as physicians, nurses, and administrators, within the system. We also observed their interactions with the interface, paying close attention to any difficulties, frustrations, or bottlenecks they encountered. This initial analysis allowed us to identify the key pain points and usability issues.
Based on our findings, we developed a set of design recommendations aligned with human factors principles. We considered factors such as cognitive workload, information organization, visual display, and user control. For instance, we implemented a simplified and intuitive menu structure, reducing the number of clicks required to access frequently used features. This modification aimed to minimize cognitive load and streamline the workflow for healthcare professionals.
Furthermore, we optimized the system’s visual display by ensuring clear and legible text, appropriate use of color-coding, and consistent iconography. We also incorporated user control features, such as customizable templates and preference settings, allowing healthcare professionals to personalize their experience wi… Read full answer
Source: https://hireabo.com/job/7_0_18/Human%20Factors%20Psychologist