Sample interview questions: Can you discuss your experience with crisis hotline interventions or telephone triage in mental health emergencies?
Sample answer:
Experience with Crisis Hotline Interventions and Telephone Triage in Mental Health Emergencies:
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Crisis Hotline Interventions:
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Provided support and guidance to individuals experiencing acute mental health crises via telephone.
- Assessed caller risk and safety, implementing appropriate crisis intervention strategies.
- Listened attentively, empathized with callers, and established a therapeutic connection.
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Developed safety plans, arranged for emergency services when necessary, and provided follow-up care.
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Telephone Triage in Mental Health Emergencies:
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Assessed and evaluated caller symptoms, medical history, and situational factors.
- Utilized structured assessment tools and professional judgment to determi… Read full answer
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