Sample interview questions: Can you explain your approach to crisis management and de-escalation techniques when working with youth?
Sample answer:
Crisis Management Approach
- Assess the situation: Gather information, identify potential risks, and evaluate the youth’s emotional and physical state.
- Establish a safe and confidential environment: Create a calm and non-threatening space where the youth feels comfortable expressing themselves.
- Build rapport: Engage with the youth in a respectful and empathetic manner, establishing trust and a sense of connection.
- Listen actively: Allow the youth to fully express their concerns and perspectives without interrupting. Provide verbal and nonverbal cues that convey understanding.
- Validate feelings: Acknowledge and accept the youth’s emotions, even if they are difficult or challenging. Avoid judgment or dismissal.
- Identify triggers: Explore with the youth what situations or events may have contributed to the crisis and develop strategies for coping with them in the future.
- Develop a safety plan: Collaborate with the youth to create a plan that outlines steps to take during crisis situations, including who to contact and what resources are available.
De-escalation Techniques
- Use a calm and soothing voice: Speak in a low and reassuring tone, avoiding confrontational or accusatory language.
- Maintain eye contact: Establish a connection with the youth and convey that you are paying attention to what they are saying.
- Set clear bou… Read full answer