Sample interview questions: Can you describe a time when you had to work with diverse cultural norms and beliefs in social services delivery?
Sample answer:
Certainly, there was an occasion when my role as a Social Services Manager required me to navigate diverse cultural norms and beliefs in service delivery. In this instance, I encountered a refugee family from a war-torn country who held cultural beliefs that significantly differed from the services we typically provided.
Understanding their Background:
To effectively serve this family, I initiated a dialogue to comprehend their cultural background, values, and beliefs. I listened actively to their perspectives, demonstrating empathy and respect for their cultural identity. This allowed me to gain insights into their unique needs and preferences.
Cultural Sensitivity in Service Delivery:
Considering their cultural norms, I collaborated with the family to tailor our services to their specific requirements. I arranged for a translator to facilitate communication and ensure understanding. Additionally, I connected them with resources within their community, such as ethnic community centers and cultural associations, which provided tailored support and a sense of belonging.
Balancing Cultural Norms and Service Objectives:
While respecting their cultural values, I also ensured that essential services and interventions aligned with our agency’s objectives. I initiated conversations, explaining the purpose and benefits of specific services, addressing any concerns or misconceptions they m… Read full answer
Source: https://hireabo.com/job/7_0_44/Social%20Services%20Manager