Sample interview questions: Can you describe a time when you had to respond to a crisis situation involving a client with a severe intellectual or cognitive disability?
Sample answer:
In the midst of a tumultuous day, I received an urgent call about a crisis involving one of our clients with a severe intellectual disability, Sophia. I immediately sprang into action, prioritizing her safety and well-being.
Upon arriving at Sophia’s residence, I found her agitated and in distress. She had become physically combative and was refusing to cooperate with her caregivers. Employing a trauma-informed approach, I approached Sophia with empathy and patience, actively listening to her non-verbal cues and using calming techniques.
Recognizing that communication was a barrier, I sought out her familiar objects and routines to create a sense of comfort and security. Through observation and collaboration with her caregivers, I identified triggers that may have contributed to her distress and implemented strategies to mitigate them.
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