Sample interview questions: Can you describe a time when you had to respond to a crisis situation involving a client with a severe personality disorder?
Sample answer:
During my tenure as a Social Services Manager, I encountered a crisis situation involving a client, “Sarah,” with Borderline Personality Disorder (BPD). Sarah presented with chronic self-harm, emotional volatility, and unstable relationships.
Upon receiving the crisis call, I immediately mobilized our crisis response team and met Sarah at the local emergency department. I engaged her in empathetic and non-judgmental communication, validating her emotions while maintaining clear boundaries. I collaborated with the medical team to ensure her safety and stabilization.
Next, I conducted a thorough assessment of Sarah’s current mental state and psychosocial needs. I engaged her in a safety plan to mitigate self-harm risks and provided psychoeducation on BPD and self-care strategies.
Together with Sarah, we developed a tailored crisis management plan. This included: