Sample interview questions: How would you handle pricing objections from customers who have experienced price discrimination or perceived unfairness?
Sample answer:
Addressing Customer Objections Related to Price Discrimination and Unfairness
Acknowledge the Customer’s Perception:
Begin by acknowledging the customer’s concerns. Validate their perception that they may have experienced price discrimination or perceived unfairness. Show empathy by understanding their perspective.
Investigate the Situation:
Gather the necessary information to understand the specific circumstances that led to the perceived price disparity. Review relevant data, such as order history, pricing history, and market research.
Explain the Pricing Strategy:
Clearly communicate the company’s pricing strategy and its rationale. Explain the factors that influence pricing decisions, such as market competition, product value, and cost structure.
Provide Transparent Justification:
Provide specific examples and evidence to demonstrate how the pricing decisions were made fairly and objectively. Explain the reasons behind any price differences between customers or products.
Offer Options and Alternatives:
If possible, explore alternative pricing options that can address the customer’s concerns. This could include personalized discounts, bulk pricing, loyalty programs, or customized solutions.
Foster Open Dialogue:
Establish a transparent and collaborative conversation with the customer. Listen attentively to their feedback and be willing to adjust the pricing strategy if it addresses legitimat… Read full answer