Sample interview questions: Can you share an example of a time when you had to provide crisis intervention over the phone?
Sample answer:
Certainly, I can provide an example of a time when I had to provide crisis intervention over the phone.
In my role as a clinical psychologist, I have encountered numerous situations where individuals have reached out to me in crisis over the phone. One particular case that stands out to me involved a young adult who was experiencing a severe panic attack and feeling overwhelmed with anxiety.
When I received the call, my immediate priority was to establish a sense of safety and trust with the individual. I began by using a calm and reassuring tone, emphasizing that I was there to support them through this difficult time. I encouraged them to take slow, deep breaths to help regulate their breathing, which is often disrupted during panic attacks.
Next, I engaged in active listening, allowing the individual to express their feelings and thoughts. By validating their emotions and empathizing with their distress, I aimed to create a therapeutic alliance and foster a sense of connection. I asked open-ended questions to gather more information about the situation, such as the triggers of their panic attack and any previous experiences they may have had with anxiety.
Based on their responses, I employed techniques from cognitive-behavioral therapy (CBT) to challenge and reframe their negative thoughts. I guided them through grounding exercises, such as focusing on their immediate surroundings or engaging in sensory experiences, to help them regain a sense of control and stability.
Throughout the crisis intervention, I continuously assessed the individual’s level of distress and monitored for any signs of imminent danger. I… Read full answer
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