Sample interview questions: Can you discuss a time when you used usability heuristics to evaluate a design?
Sample answer:
As a Human Factors Psychologist, I have extensive experience in evaluating designs using usability heuristics. One particular instance comes to mind when I was tasked with evaluating the user interface of a mobile banking application.
During the evaluation, I employed the usability heuristic of “visibility of system status.” This heuristic emphasizes the importance of keeping users informed about what is happening within the system. In the case of the mobile banking app, it was crucial to provide users with clear and immediate feedback regarding the status of their transactions or any errors that may have occurred.
To assess the visibility of system status, I closely observed how the application communicated various feedback messages to the users. I examined the use of error messages, confirmation notifications, and loading indicators. I also assessed the clarity and accessibility of these messages, ensuring that they were presented in a prominent location and easily understandable.
Another usability heuristic that I utilized was “recognition rather than recall.” This heuristic highlights the importance of designing interfaces that minimize the user’s cognitive load by relying on recognition of options rather than requiring them to recall information from memory. In the context of the mobile banking app, it was crucial to have a straightforward and intuitive navigation system.
To evaluate the recognition aspect, I observed how the app utilized clear and descriptive labels for menu options and button… Read full answer
Source: https://hireabo.com/job/7_0_18/Human%20Factors%20Psychologist