Sample interview questions: Can you provide an example of a time when you used human factors principles to enhance the user experience of a mobile app?
Sample answer:
Sure, here’s an example of how I used human factors principles to enhance the user experience of a mobile app:
Project Overview:
Our team was tasked with redesigning the user interface (UI) of a popular banking app to improve its usability, accessibility, and overall user satisfaction.
The Approach:
To begin, we conducted extensive user research, including interviews, surveys, and usability testing, to gather insights into the existing pain points and user needs. We also reviewed relevant literature and best practices in human factors to inform our design decisions.
Human Factors Principles:
We applied various human factors principles to guide our redesign efforts:
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Consistency and Standards: We ensured consistency in the app’s design elements, such as layout, icons, and navigation patterns, to create a familiar and predictable experience.
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Affordance and Signifiers: We designed interface elements to convey their function clearly. For instance, buttons looked clickable, and links had visual cues to indicate they could be tapped.
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Mental Models: We considered users’ mental models and expectations to create an intuitive and easy-to-understand interface. We aimed to align the app’s functionality with how users expected it to work.
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Error Prevention and Feedback: We implemented error prevention mechanisms, such as input validation, to minimize user errors. We also provided clear and actionable feedback for successful or unsuccessful actions.
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Source: https://hireabo.com/job/7_0_18/Human%20Factors%20Psychologist