Can you discuss a time when you used human factors psychology to improve the user experience of a digital banking platform?

Sample interview questions: Can you discuss a time when you used human factors psychology to improve the user experience of a digital banking platform?

Sample answer:

  • Conducted a comprehensive analysis of the platform’s user interface, identifying pain points and areas for improvement.
  • Employed eye-tracking technology to assess users’ visual attention and identify key design elements that influenced their decision-making.
  • Conducted user interviews and surveys to gather qualitative data on user preferences and experiences.
  • Used personas and scenarios to create a deep understanding of user needs and goals.
  • Proposed evidence-based design recommendations aimed at enhancing usability, reducing cognitive load, and optimizing user satisfaction.
  • Collabor… Read full answer

    Source: https://hireabo.com/job/7_0_18/Human%20Factors%20Psychologist

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