Sample interview questions: How do you approach building rapport and establishing trust with clients?
Sample answer:
Building Rapport:
- Active Listening: Demonstrate genuine interest and attention by listening attentively to clients’ perspectives, verbal and nonverbal cues.
- Empathy: Acknowledge and validate clients’ feelings, showing understanding and compassion.
- Person-Centered Approach: Focus on clients’ strengths, experiences, and goals, creating a non-judgmental and supportive environment.
- Mirroring and Validation: Use verbal and nonverbal techniques to reflect clients’ emotions and perspectives, fostering a sense of connection.
- Unconditional Positive Regard: Express acceptance and support regardless of clients’ behaviors or past experiences.
Establishing Trust:
- Consistency: Maintain a reliable and predictable presence, establishing a sense of stability and safety.
- Confidentially: Ensure confidentiality and maintain client privacy, fostering a secure and trusting environment.
- Ethical Boundaries: Adhere to ethical guidelines and avoid crossing personal or professional boundaries, building trust through transparency… Read full answer
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