Sample interview questions: Can you explain your approach to crisis de-escalation and managing agitated or aggressive patients?
Sample answer:
Approach to Crisis De-escalation and Management of Agitated or Aggressive Patients:
Assessment and Intervention:
- Safety first: Ensure the safety of self, patient, and others.
- Establish rapport: Build a connection by introducing oneself, listening attentively, and validating the patient’s feelings.
- Assess the situation: Gather information about the patient’s triggers, stressors, and past coping mechanisms.
- Identify and address underlying needs: Explore the patient’s needs (e.g., medication, food, sleep) and provide appropriate resources.
Communication Techniques:
- Active listening: Pay undivided attention, reflect on what the patient is saying, and demonstrate understanding.
- Empathy: Acknowledge and validate the patient’s emotions, even if you do not agree with them.
- Limit setting: Firmly establish boundaries to ensure safety and prevent aggression.
- Negotiation: Collaborate with the patient to find mutually acceptable solutions that meet their needs while maintaining safety.
Pharmacological Management:
- Antipsychotics: First-line medication for agitation and aggression, reducing hallucinatio… Read full answer
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