Sample interview questions: Can you describe a time when you had to handle a situation involving a client with a history of aggression or violence?
Sample answer:
During my tenure as a Social Services Manager, I encountered a challenging situation involving a client with a history of aggression and violence. The client, “John,” had a complex background characterized by childhood trauma, substance abuse, and involvement in the criminal justice system.
Upon his initial intake, John presented with an agitated demeanor and a reticence to engage in treatment. He had a history of physical assaults, threatening behavior, and property damage. Understanding the potential risk, I approached the situation with a combination of empathy and firm boundaries.
Firstly, I prioritized creating a safe environment for both John and the staff. I established clear expectations for respectful behavior and outlined the consequences of any aggressive actions. By setting boundaries, I communicated that while we were committed to helping him, we would not tolerate violence.
Secondly, I sought to build rapport with John by actively listening to his experiences and understanding his perspective. I validated his emotions without condoning his behavior. By demonstrating empathy, I fostered a sense of trust, making him more receptive to therapy.
Thirdly, I collabor… Read full answer
Source: https://hireabo.com/job/7_0_44/Social%20Services%20Manager